It is our mission to not only provide high quality products, but also to deliver high quality customer service. Here you can find information on how we handle your orders.
Returns & Replacements
Due to the personalized nature of these products, we cannot offer returns or exchanges. You will have the opportunity to confirm your personalized order several times before completing your transaction to be sure that it is exactly the way you want it.
Unopened non-personalized products may be returned with your receipt within 30 days for a full refund.
We’ll credit your account if you paid by credit card — with no restocking fee. Simply call us at 1-888-821-0151 to notify us of the return and then return your purchase in salable condition with the original packaging and your receipt or packing slip. Any return without a receipt is subject to verification.
Send your unopened non-personalized item with the receipt to:
Attn: Returns Department
3990 Alabama Avenue
St. Louis Park, MN 55416